Access and audit
الوصول والتدقيق
Emergency (break-glass) access needs a reason and expires automatically, and every privileged action is logged.
Access and audit
Access reviewRequest support access| When | Who | Action | Scope | Reason or detail |
|---|---|---|---|---|
| Today 14:02 | Layla H. | Support access requested | Waha Property Co. | Import fix, ticket T-221 |
| Today 11:47 | System | Retention job completed | All operators | 37 records anonymised |
| Today 09:15 | Omar N. | Signed in, multi-factor passed | Nawaah | None |
| Yesterday 18:30 | Layla H. | Support access expired | Waha Property Co. | Auto-closed after 30 min |
| Yesterday 18:00 | Layla H. | Support access granted | Waha Property Co. | Duplicate technician, T-219 |
| 3 Oct | Omar N. | Privileged access review | Nawaah | 4 admins confirmed |
Request support access
Waha Property Co.
Fix failed import batch #12 on the customer's request, ticket T-221.
30 minutes
••• •••
CancelRequest access
What users can do
- Request time-limited support access with a written reason
- Review the log of all privileged and support actions
- Review who holds admin, database and storage access
Restrictions
- No shared accounts or passwords.
- Access expires automatically. Extending it means a new logged request.
- If acting as a user is ever added, it must be fully audited.