Overview/How it worksPhase 1

One platform, many operators

منصة واحدة، عدة مشغلين

Every operator runs on the same system, with its own staff and its own data behind a hard wall. Tenants and technicians use one shared app; what they see depends on which operator linked or assigned them.

INMAAPowered by NawaahOne codebaseOne databaseHosted in Saudi ArabiaInmaa console

WOperator 1Waha Property Co.

Buildings50

Tenants linked1,180

Office admins2

Desk staff3

Technicians12

GOperator 2Gulf Homes

Buildings18

Tenants linked610

Office admins1

Desk staff2

Technicians6

DOperator 3Dhahran Residences

Buildings7

Tenants linked230

Office admins1

Desk staff1

Technicians3

Shared by every operator

Tenant appOne app. Each tenant sees only the unit their own operator linked to their number.

Technician appOne app. Each technician sees only the jobs their own operator assigned.

Office web appOne app. Each operator's admins and desk sign in to their own space.

Hard wall between operators: no data crosses. Enforced in the database and in the API, and tested before go-live.

Each operator has its own

Office admins and desk staff
Technicians
Buildings, units and tenant links
Requests, photos and history
Settings: categories and workflow options
Its name and logo on its tenants' screens

Shared by every operator

One tenant app
One technician app
One office web app, with a separate space per operator
One database, walled by operator
One codebase, updated for everyone at once
Run by Nawaah: hosting in Saudi Arabia, security, backups and support

Same app, different operator

The QR code in each building carries the operator's name. Access still comes only from the unit link.

9:41

WWaha Property Co.

Maintenance requests

Enter your mobile number and we'll text you a code.

Mobile number

+96655 123 4821

Send code

By continuing you accept the privacy notice.

Englishالعربية

QR code in a Waha building: the sign-in page shows Waha.

9:41

GGulf Homes

Maintenance requests

Enter your mobile number and we'll text you a code.

Mobile number

+96655 123 4821

Send code

By continuing you accept the privacy notice.

Englishالعربية

QR code in a Gulf Homes building: the same app shows Gulf Homes.

9:41

Good evening

Fahad

Unit 7, Building 3Shati Gardens, Al Shati, Dammam

Managed by Gulf Homes

Report a problem

Open requests

No open requests

Need the office?

HomeRequestsAccount

Fahad moved to Gulf Homes: same account, new unit. Gulf Homes sees none of his Waha history.

Each desk sees only its own

Same office web app, two operators, two separate lists.

Office web: Requests

Requests

Quick capture

Problem	Status	Technician
Bathroom extractor fan	Assigned	Imran K.
Kitchen sink blocked	New	Unassigned
AC not cooling	On the way	Imran K.
Leaking kitchen tap	New	Unassigned
No power in bedroom	On site	Ravi S.
Door lock stuck	In progress	Abdullah M.
Water heater not heating	Paused	Imran K.
Washing machine drain	Completed	Ravi S.

Waha's desk: requests from Waha's 50 buildings only.

Office web: Gulf Homes

Requests

Quick capture

Problem	Status	Technician
Garage door not closing	New	Unassigned
Water leak from ceiling	On site	Hamza T.
AC remote not working	Assigned	Rizwan A.
Intercom silent	In progress	Hamza T.
Kitchen cabinet hinge	Completed	Rizwan A.
Bathroom tap dripping	Closed	Hamza T.

Gulf Homes' desk: its own requests. Neither desk can see the other.

Who sees what

Who	Sees	Never sees
Nawaah platform staff	Every operator's setup and the system's health. Operator data only through support access that is logged, has a written reason and expires.	Any operator's data silently or without a reason
Office admin	Their own operator's buildings, units, tenants, team, requests and settings	Anything belonging to another operator
Operations desk	Their own operator's requests, tenants and technicians	Other operators' requests or tenants
GM, read only	Their own operator's request board and scorecard	Other operators. Can't change anything.
Technician	The jobs their own operator assigned to them	Other technicians' jobs, other operators
Tenant	The unit their operator linked to their number, and their own requests	Other tenants, other units, any other operator's data

Common questions

Does each operator get its own app?: No. Every operator uses the same apps. Each one gets its own space, its own users and its own data, and its name appears on its tenants' screens.
What can Operator 2 see of Operator 1?: Nothing. The wall is enforced in the database and again in the API, and a penetration test must prove it before any operator goes live.
What happens when a tenant moves from Operator 1 to Operator 2?: Same phone, same account. Operator 1 ends the link to the old unit, Operator 2 links the new one. Operator 2 sees none of the earlier history.
Can a tenant rent from two operators at once?: Yes. They see both units, and each request goes to the operator that manages that unit.
How does a new operator join?: Nawaah creates the operator in the Inmaa console, the operator's admin imports the portfolio and links tenants, and the operator goes live. No new software is built.
Can an operator have its own branded app or web address?: Not in Phase 1. Later it can be offered as configuration on the same system, never as a separate copy of the software.