Settings
الإعدادات
Request categories, workflow options, visit windows and reminders. Nawaah sets them up in Phase 1.
Settings
Managed by Nawaah in Phase 1. Version 5, 7 OctRequest a changeRequest categories
| Category | Arabic | After photos | Priority |
|---|---|---|---|
| Plumbing | سباكة | 1 | Normal |
| Electrical | كهرباء | 1 | High |
| AC | تكييف | 2 | Normal |
| Carpentry | نجارة | 1 | Normal |
| Appliances | أجهزة | 1 | Normal |
| Other | أخرى | 0 | Normal |
Workflow
Office verifies before closing
SMS for critical updates when push isn't available
Arrival distance: near the building150 m
Visits New in V1.2
Visit windowsTenants pick up to 3Morning 9–12Afternoon 1–5Evening 5–9
Working daysSunday to Thursday
Ramadan windowsOn for the dates you set1–4 pm9 pm–1 am
Minimum notice1 hour
Tenant can change until3 hours before
ReminderSMS if push isn't available7 pm, evening before
LanguagesArabic, English
What users can do
- View categories, priorities and workflow options
- View visit windows, working days, Ramadan windows, change cut-off and reminder time
- Request changes from Nawaah
- See which configuration version each request used
Restrictions
- No visual workflow designer in Phase 1.
- Differences between operators are configuration, never custom code.
- Category changes apply to new requests. Existing requests keep the version they were raised under.