INMAA
Platforms/Tenant app/Track a requestPhase 1

Track a request

متابعة الطلب

Every step of the job in one place, from assigned to closed, with the technician's photos.

9:41

#1042

AC not cooling

Unit 204, Building B
Technician on the way
Request receivedToday 9:12
Visit confirmed: today 9–129:40, Imran K.
Imran is on the way10:05
Work started
Completed
Closed
IK
Imran K.Technician, Waha Property Co.
Status as steps, with the technician one tap away.
9:41

#1042

AC not cooling

Unit 204, Building B
Completed

Imran K. finished the work at 11:20.

Technician's note

Gas refilled and filter cleaned. Cooling normally.

AfterAfter
The office will close this request after checking it.
Not fixed? Tell the office
Reopening is the office's decision, and the reason is recorded.
9:41

My requests

AllOpenClosed
AC not cooling#1042, today
Completed
Ceiling light flickering#1035, 2 Sep
Closed
Leaking kitchen tap#1021, 14 Aug
Closed
Wardrobe door off hinge#0987, 3 Jul
Closed
Low water pressure#0954, 19 Jun
Closed
Kept according to the retention schedule.
HomeRequestsAccount
Past requests stay available to the tenant.

What users can do

  • Follow status from received to closed
  • See the confirmed visit time and who is coming
  • See who's assigned and call or WhatsApp them from their own phone
  • See completion photos and notes
  • Ask the office to reopen a job that isn't fixed
  • Get an SMS for critical changes when push isn't available

Restrictions

  • Tenants see a summary of the status. The full event log stays on the office side.
  • History follows the retention schedule. A new operator never sees a previous operator's data.
  • No live technician location: only "on the way" and "arrived".
  • No ratings or reviews in Phase 1.
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