INMAA
Platforms/Operations desk/Assign and confirmPhase 1

Assign and confirm

إسناد وتأكيد الموعد

Choose a technician from the operator's crew and confirm one of the tenant's visit windows in a single action.

Office web: Assign

Requests

Ref, unit or phoneQuick capture
2New, unassigned
4With a technician
1Paused
6Visits today
1Reopened
OpenAll buildings All categories All channels All technicians Visit: today
RefUnitProblemRaised viaStatusVisitTechnicianAge
#1048C-09Bathroom extractor fanTenant appAssignedToday 1–5Imran K.6 min
#1047B-112Kitchen sink blockedWhatsAppNewTo confirmUnassigned9 min
#1042B-204AC not coolingTenant appOn the wayToday 9–12Imran K.58 min
#1041A-301Leaking kitchen tapWhatsAppNewTo confirmUnassigned1 h 5 min
#1040C-12No power in bedroomPhoneOn siteASAPRavi S.1 h 40 min
#1039B-108Door lock stuckTenant appIn progressToday 9–12Abdullah M.2 h
#1038A-118Water heater not heatingTenant appPausedToday 5–9Imran K.1 day
#1036C-15Washing machine drainWalk-inCompletedToday 9–12Ravi S.3 h
#1033A-205AC noiseWhatsAppReopenedToday 1–5Imran K.2 days

Assign #1041

Leaking kitchen tapUnit 301, Building A. Raised via WhatsApp 1 h ago.
Visit, from the tenant's times
Today 1–5Tomorrow 5–9Other time
Getting in: Call 30 minutes before
TechnicianBars show open jobs
IKImran K.4 open, on the way to B-204
RSRavi S.2 open, on site at C-12
AMAbdullah M.1 open, in Building B
JPJoel P.Off today
CancelAssign and confirm visit
The tenant's times and access note sit above the crew list. One button assigns and confirms.

What users can do

  • Assign or reassign to any technician in the crew
  • See each technician's open jobs before choosing
  • Confirm one of the tenant's windows, or another time agreed by phone
  • See how to get in before the technician goes
  • Reschedule when the tenant asks for a change

Restrictions

  • Only the operator's own technicians. No outside providers in Phase 1.
  • Only windows inside the operator's settings can be confirmed.
  • No automatic dispatch, technician calendars or route planning.
  • Reassigning while a technician is offline rejects their outdated updates instead of overwriting.
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