Operations desk
مكتب العمليات
The dispatcher's web app: every request in one list, quick capture for WhatsApp and phone jobs, assignment, and the full record of every job. Each operator has its own desk users and sees only its own requests.
- Who uses it
- Desk and dispatch staff; GM read-only
- Device
- Office web app on a desktop browser
- Sign-in
- Invited email account
- Status
- Phase 1 build and paid pilot
Requests
Ref, unit or phoneQuick capture2New, unassigned
4With a technician
1Paused
6Visits today
1Reopened
OpenAll buildings All categories All channels All technicians Visit: today
| Ref | Unit | Problem | Raised via | Status | Visit | Technician | Age |
|---|---|---|---|---|---|---|---|
| #1048 | C-09 | Bathroom extractor fan | Tenant app | Assigned | Today 1–5 | Imran K. | 6 min |
| #1047 | B-112 | Kitchen sink blocked | New | To confirm | Unassigned | 9 min | |
| #1042 | B-204 | AC not cooling | Tenant app | On the way | Today 9–12 | Imran K. | 58 min |
| #1041 | A-301 | Leaking kitchen tap | New | To confirm | Unassigned | 1 h 5 min | |
| #1040 | C-12 | No power in bedroom | Phone | On site | ASAP | Ravi S. | 1 h 40 min |
| #1039 | B-108 | Door lock stuck | Tenant app | In progress | Today 9–12 | Abdullah M. | 2 h |
| #1038 | A-118 | Water heater not heating | Tenant app | Paused | Today 5–9 | Imran K. | 1 day |
| #1036 | C-15 | Washing machine drain | Walk-in | Completed | Today 9–12 | Ravi S. | 3 h |
| #1033 | A-205 | AC noise | Reopened | Today 1–5 | Imran K. | 2 days |
Features
Five screens. Office admin and the desk share the same web app; menus change with the user's role.
Request boardلوحة الطلباتEvery request, filtered by status, building, category or channel.1 mockupQuick captureتسجيل سريعLog WhatsApp, phone and walk-in jobs in seconds.1 mockupAssign and confirmإسناد وتأكيد الموعدPick a technician and one of the tenant's times in one step.1 mockupCase recordسجل الطلبFull history of one request: steps, visit times, photos, arrival stamp.1 mockupPilot scorecardمؤشرات التجربةCoverage, speed and quality against the baseline.1 mockup
Restrictions
- Each operator sees only its own data. The walls between operators are enforced in the database and again in the API.
- No billing, accounting, rent or Ejar functions.
- No WhatsApp Business inbox in Phase 1. Staff log WhatsApp jobs by hand.
- No live technician map.