Pilot scorecard
مؤشرات التجربة
The numbers that decide renewal: coverage, speed, quality and desk effort, measured against the baseline.
Pilot scorecard
Last 30 days ExportReal jobs on the platform87%Target 85%. Baseline: not tracked
Median time to assign18 minBaseline 2 h 10 min
Tenant home on the first visit92%Baseline 74%
Median time to close1.6 daysBaseline 3.4 days
Where requests came from 412 requests
Tenant-raised and desk-captured requests are counted separately.
Visits, crew and desk
Arrived inside the visit window86%
Missed visits3%
Completed with full evidence, no desk correction91%
Reopened within 14 days4%
Average desk capture time24 s
Illustrative pilot data. Baselines come from the two-week diagnostic.
What users can do
- See coverage, assignment speed, time to close and reopen rate
- See first-visit access, arrivals inside the window and missed visits
- Compare against the baseline measured in the diagnostic
- See tenant-raised and desk-captured requests side by side
- Export the figures for the monthly review
Restrictions
- Coverage needs an independent count of real jobs. The platform alone can't prove it.
- Fixed and basic in Phase 1. No custom reports or dashboards.