INMAA
Platforms/Operations desk/Case recordPhase 1

Case record

سجل الطلب

The full history of one request: every step, message and photo, plus the arrival stamp, in order.

Office web: Request #1042
Requests

#1042 AC not cooling

Completed ReopenVerify and close
UnitB-204, Rakah Court
TenantFahad A.
Raised viaTenant app
TechnicianImran K.
CategoryAC
VisitToday 9–12
ArrivalInside the window
Time to close2 h 8 min

Tenant's description

Bedroom AC stopped cooling yesterday and is making a loud noise.

TenantTenant

Completion

Gas refilled, filter cleaned.

BeforeAfterAfter

Activity Append-only. Nothing is edited or removed.

Request createdTenant app. Offered today 9–12 and 5–9
Assigned, visit confirmedImran K., today 9–12. By Noura A.
On the wayBy Imran K.
Arrived inside the windowNear the building, 180 m (advisory)
Work startedBy Imran K.
Work completed3 photos and a note
Tenant notifiedWeb push failed, SMS sent
Who did what, and when. A failed push and the SMS that replaced it are both on the record.

What users can do

  • See every step with who did it and when
  • View tenant and technician photos and the arrival stamp
  • See every visit time offered, confirmed or changed
  • Verify and close, or reopen with a required reason
  • Message within the request

Restrictions

  • The history is append-only. Nothing is edited or deleted to tidy it up.
  • Reopening adds a new step, linked to the earlier close.
  • Photos, arrival data and the log follow the retention schedule.
PreviousAssign and confirm